Terms & Policies

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at our email below. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Returns should be sent to: PO Box 380, Tarneit VIC 3029, Australia.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can make it right.

Exceptions

Certain items cannot be returned, including perishable goods, custom products, and personal care goods that have been opened or used. We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be unused, with tags, and in its original packaging.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at the contact options below.

Purchase Options Cancellation Policy

Some items in our store may be offered as a subscription, a pre-order, or try before you buy. This policy outlines how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select. You can cancel or change your subscription at any time via the links in your order confirmation emails.

Pre-Orders

When you purchase a pre-order, you are buying a product not yet available. You can cancel a partially paid pre-order that has not yet been fulfilled. If already fulfilled, you may request a refund in accordance with our Return Policy above.

Try Before You Buy

When you purchase a try before you buy item, we authorise your payment method before fulfilling the order. You will have a set period to decide if you wish to keep the item. If the item is not returned within that period, your payment method will be charged in full.

Shipping Policy

Roselle offers complimentary shipping on all orders. No minimum purchase is required.

Orders are processed within 1–3 business days. Once dispatched, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Domestic: 5–8 business days. International: 7–10 business days, depending on destination and customs processing.

Delays

All delivery times are estimates only and are not guaranteed. Roselle is not responsible for delays caused by carriers, customs, or events outside our control.

For shipping enquiries, please contact us at the options at the bottom of the page.

Terms of Service

By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use our Services.

Access & Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for all activity under your account.

Our Products

We have made every effort to display our products accurately. Colours may differ from screen to screen. We reserve the right to discontinue any product at any time.

Orders

When you place an order, you are making an offer to purchase. Roselle reserves the right to accept or decline your order. Your order is not accepted until we confirm acceptance and process your payment.

Prices & Billing

Prices, discounts, and promotions are subject to change without notice. Unless otherwise stated, posted prices do not include taxes, customs, or import charges.

Intellectual Property

All content on our Services is owned by Roselle, its affiliates, or licensors. You may not reproduce, distribute, or modify any material without our prior written consent.

Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful, malicious, or harmful purpose.

Disclaimer of Warranties

The Services and all products are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied.

Limitation of Liability

To the fullest extent permitted by law, Roselle shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the Services.

Governing Law

These Terms shall be governed by the laws of the jurisdiction where Roselle is headquartered.

Changes to Terms

We reserve the right to update these Terms at any time. Your continued use of the Services following any changes constitutes acceptance of those changes.

Privacy Policy

This Privacy Policy describes how Roselle collects, uses, and discloses your personal information when you visit, use, or make a purchase through our Services.

Personal Information We Collect

We may collect: contact details (name, address, phone, email), financial information (payment details), account information, transaction history, device information (IP address, browser, identifiers), and usage information.

How We Use Your Information

We use your information to provide and improve the Services, process payments, fulfil orders, arrange shipping, communicate with you, and comply with applicable law. We may also use it for marketing and fraud prevention.

How We Disclose Your Information

We may disclose your information to Shopify, vendors, and third parties who perform services on our behalf; business and marketing partners; affiliates; or in connection with legal obligations or business transactions.

Your Rights & Choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, and to opt out of sale or sharing for targeted advertising. To exercise your rights, contact us using the details below.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date.

Contact Us

If you have any questions about these policies or wish to exercise your rights, please reach out.